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Shipping and Returns Policy

Return and Refund Policy

Last updated: February 06th, 2021

Thank you for shopping at Ivory Sheep.

If, for any reason, You are not completely satisfied with a purchase you have 7 days to refund the products in store. Tags must be attached, receipt must be present, and the refund will only be processed on the original form of payment. Items must not be washed, worn, used, or personally damaged. Ivory Sheep has the right to refuse a refund should we believe none of the above requirements are met.

Refunds after 7 days will receive an in-store credit or exchange up to 14 days after purchase. After 14 days we will not issue a refund, credit or exchange. 

Exchanges:

Exchanges are allowed up to 14 days after purchase, receipt and tags must be present. Product must be unworn, unused, and unwashed. 

Pre-Orders:

Refunds are NOT available for pre-orders!

You have 14 days to get store credit or exchange!

For more information about pre-orders click here.

Clearance items:

All sale product is final sale.

The following Goods cannot be returned:

Swimsuits, bralettes, body products, earrings and undergarments are final sale for hygienic reasons. 

Online Purchases:

Online purchases can be refunded in store and online. You have 7 days from receiving the items to get a full refund. You have 14 days from when you receive the items to get a store credit or exchange. Please include the receipt or invoice in the package. Items will only be accepted if the product is unworn, unwashed and unused with tag still attached. If shipping back please include all of the above in package. You are responsible for the cost and risk of returning the Goods back to Ivory Sheep. You should send the Goods at the following address:

Ivory Sheep Clothing 1477 Lower Water Street,

Halifax Nova Scotia, B3J3Z4

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. Once item is received and is accordance with our guidelines a refund will be issued to the original payment method.

The following terms are applicable for any products that You purchased with Us.

Order Cancellations

If you need to cancel an order (not including pre orders!) contact us immediately. If the item hasnt shipped we can cancel it! Once the order is shipped we are unable to cancel it and you have 7 days to return the product in undamaged and re sellable condition for a full refund once received.

The deadline for returning an Order is 14 days from the date on which you received the Goods.

7 days for a full refund.

14 days for store credit or exchange.

You the consumer are responsible for the cost and risk of returning the Goods back to Ivory Sheep!

By email: [email protected]

By phone number: (902) 405 - 4215

We will reimburse your original payment method no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as You used for the Order.

Gifts

If you received the Goods as a gift and have a gift receipt. You will receive a credit for the value of the product at the time it was purchased. If the gift was purchased on sale it is considered final. Gift receivers have 14 days from receipt date to get a credit or exchange; anything past the 14 day period is considered final sale. 

If you purchased the gift, please refer to our refund policy. 

Shipping Times:

Shipping times can vary, we process all orders within (1-2) business days. After such time the times vary based on the carrier chosen at checkout. usually (2 - 7) business days in Canada and (7 - 30) business days internationally, depending on region and carrier. 

 

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Ivory Sheep Clothing Inc., 1477 Lower Water Street, Halifax, NS, B3J3Z4.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Ivory Sheep, accessible from www.ivorysheep.com

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 7 days

The Goods were not used or damaged

You have the receipt or proof of purchase

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on clearance cannot be refunded and are treated as final sale!

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: [email protected]

By phone number: (902) 405 - 4215

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